These Terms & Conditions govern bookings and stays with Select Serviced Accommodation Ltd (“We”, “Us”, “Our”). By booking, you (“Guest”) agree to these terms. The latest version is available on our website. Key definitions:
All bookings create a temporary licence to occupy only—no tenancy or exclusive possession rights arise. We retain full management rights, including access for inspection, maintenance, or emergencies (with reasonable notice where possible, except in true emergencies). Any attempt to claim residency rights breaches these terms and may result in termination of the licence and requirement to vacate.
Bookings are confirmed by email. Payment terms:
A refundable £250 deposit is required (via card authorisation or payment). It covers damage, extra cleaning, or breaches. We return it (minus justified deductions, with itemised explanation) within 14 days of departure.
Check-in: From 15:00. Check-out: By 11:00. Late check-out incurs a full day’s charge unless pre-agreed.
Cancellations must be in writing.
Cancellations must be in writing.
Properties include kitchen appliances, broadband, linen, towels, and bi-weekly cleaning. Extra charges for additional cleaning, excessive utilities, or pay-per-view. Illegal internet use may suspend service.
We are not liable for loss/damage to personal belongings or vehicles—guests should obtain adequate insurance. Our maximum liability for breach (excluding personal injury, death, fraud, or statutory prohibitions) is £5,000 (increased from prior cap for fairness).
We may enter for maintenance, safety checks, or viewings (24 hours’ notice where possible). Immediate access in emergencies (e.g., fire, flood, gas leak).
Items left after check-out held for one month (food disposed immediately). We hold card details for legitimate extra charges (e.g., damages, cleaning), with prior notice where possible.
Guests must follow fire procedures, manufacturer instructions, and any current health guidelines. We maintain enhanced cleaning protocols.
Date/apartment changes accommodated where possible; shortened stays charged per applicable rates. We may alter location/price pre-final payment (48 hours to accept or full refund). In exceptional circumstances, we may cancel and offer alternative or refund.
We collect data (e.g., passport, payment, contact) to process bookings, complying with UK GDPR, Data Protection Act 2018, and changes under the Data (Use and Access) Act 2025. Data stored securely; not shared except for legal/auditing purposes. For access, deletion, or complaints: Contact info@selectservicedaccommodation.com or see our full Privacy Policy
We collect data (e.g., passport, payment, contact) to process bookings, complying with UK GDPR, Data Protection Act 2018, and changes under the Data (Use and Access) Act 2025. Data stored securely; not shared except for legal/auditing purposes. For access, deletion, or complaints: Contact info@selectservicedaccommodation.com or see our full Privacy Policy
https://selectservicedaccommodation.com/privacy-policy/ .
Neither party liable for delays/non-performance due to Force Majeure. We will notify promptly and use reasonable efforts to mitigate.
We aim to resolve issues amicably. If unresolved, use our internal complaints process first. Disputes governed by laws of England & Wales; courts of England & Wales have jurisdiction.