Terms and Conditions

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Select Serviced Accommodation

Terms & Conditions

General – These booking conditions set out the basis upon which the accommodation reservations are accepted for clients (“You”, “Your party”) by Select Serviced Accommodation Ltd (“Us”, “We”, “Our”).

Acceptance of Terms and Conditions / Contract of Hire – You will be deemed to have confirmed your booking, and accepted these terms and conditions, either 72 hours after We send you your Booking Confirmation email or when You send confirmation that you have received the Booking Confirmation email or You make payment of all or part of the rental charge, whichever is the earliest.

Confirmation of Booking – All booking details are confirmed by us via a Booking Confirmation email and are deemed to have been accepted by You and Your party unless, within 24 hours of the sending of the Booking Confirmation email, You inform us by email that You wish to alter or cancel the booking arrangements.

Prices – All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted exclude VAT at the prevailing UK rate. All prices are based on costs prevailing at the time of quotation and may be subject to change.

Price Bands – The price band charged depends on the length of your stay.  If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.

Payment Procedure – When a booking is made fewer than 35 days prior to the arrival date, the full rent is required to confirm the reservation. When a booking is made 35 days, or more, prior to the arrival date, an Initial Payment of 25% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 75% is due to be paid 28 days before arrival. If We do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. You may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.

Payment by Credit/Debit cards – Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from the card.

Methods of Payment – Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment: Credit/Debit Card: Visa, Access, MasterCard, Switch, Delta. A 2% surcharge will be made on all Credit Card and non-UK Debit Card payments and a 4% surcharge on all AMEX payments. There is no surcharge for UK Debit Cards Unfortunately we cannot accept Cheques/Bankers Draft/Foreign Money Order

Payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail your invoice number and name clearly on the transfer.

Use of apartments – It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments might be disturbed.  If, on arrival, it is felt you are intending to use the apartment(s) for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.

Facilities and Services – All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. A Broadband Internet connection is provided at all locations. There is no charge for normal use, as described in our Fair Usage Policy. If a loss of connection occurs We will endeavour to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced apartments include utilities and taxes. Unless otherwise specified, the prices quoted include a weekly Maid Service, which is carried out on the 8th day after arrival, or after check out  if your stay is only 8 nights. All linen and towels are included and changed with every Maid Service. Any extra charges are at the management’s discretion.

Fair Usage Policy – Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay. 

Arrivals and Departures – Apartments are available from 14:00 hours on the day of arrival and check- outs by 11:00 on day of departure. All additional hours will be charged as one day unless otherwise agreed. For check-ins required before 12.00 midday, may result in booking and paying for the apartment for the night before arrival date. For check-ins after 12.00 midday and before 14.00 there maybe a £15 charge applied, this is only subject to availability and cannot guaranteed.

Cancellation and Refund Policy – All cancellations must be confirmed in writing or email the guest can cancel free of charge until 14 days before arrival.  The guest will be charged the total price of they cancel in the 14 days before arrival. Non-refundable bookings that are cancelled are subject to the full booking price.

Complaints – Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms that take place with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If any complaint cannot be resolved during your stay, you must write to us with full details within 28 days of your departure.

Our liability – Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to £1500.00 and any losses which are a foreseeable consequence of us breaking the agreement. Losses are Foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Keys, Electronic Fobs & Car Park Access Cards – Unless otherwise agreed, We will issue to the guest one set of keys as per arrangement. Guests are required to return keys, fobs and car park access cards immediately upon checking out of the property. If at any time the guest loses the keys, they must notify Us immediately, who will replace the keys at a minimum charge of £50 per set of keys (cost may vary depending on property). Likewise for loss of fobs or car park access devices a charge of £100 will be charged.

Car ParkingGuests should use the designated car parking space in the property car park and should not block any main entrances or exits. We accept no liability whatsoever for any damage, theft, vandalism or any other act of any third party which may cause loss or damage to a vehicle during a rental period whether a vehicle is parked off-road, underground or on-road parking. You accept all risks of car parking. In buildings where a permit must be displayed and we have provided you with one, it is your responsibility to display the permit. Whether or not you have displayed the permit and you receive a parking ticket, you must resolve this directly with the Ticket issuing company. There is sometimes a restriction of No Parking of vans & commercial vehicles at some of our locations, please therefore check this at the time of booking.

Insurance and Liability – We cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any other personal belongings at the apartment locations. Nor can We be held liable for acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.

Additional Charges – Upon arrival credit card details must be taken before check-in as security for additional charges. Pay per view movies and sports will incur an additional charge and any costs will be deducted from the holding credit card by arrangement. Additional mid-week cleans will incur a charge of £40 to £60 depending on size of property. In the event that the property is found to be excessively dirty upon servicing or check-out We reserve the right to charge for additional cleaning fees. Pets are not permitted in any of our properties unless authorised by Us. If we do agree pets incur an additional charge for the fumigation of the property after you vacate. We reserve the right to charge the guest to make right any damage caused to the property. For the safety and comfort of all our guests all the apartments are strictly non-smoking this also applies to balconies where provided. We reserve the right to charge for specialist cleaning of any property where smoking has taken place. This amount could vary depending on the property.

Health & Safety – Guest safety and security are our priority. This policy is designed to ensure that the guest’s stay is as comfortable as possible. Failure to comply with the terms of this policy may be considered a breach of contract and a guest being asked to leave. All accessible windows and doors at the guest’s apartment should be securely shut when the guest is away from the property. It is the guest’s responsibility to insure all personal belongings that they bring to the property to their full market replacement value and keep any valuable possessions and ID safe. Guests should not, nor permit anyone except authorised maintenance staff, to interfere with any electrics, plumbing, heating or fixtures and fittings at the apartment. Guests will be notified if any services are expected to take place during their stay. We try to avoid this but in the case of long stays this many not be possible. All appliances must be used strictly in accordance with the manufacturer’s manual. If no manual is present, guests should contact the office at info@selectservicedaccommodation.com. It is the guest’s responsibility to ensure they turn off all electrical/gas appliances when they are not in use. It is the guest’s responsibility to keep the property tidy and free of hazardous objects at all times and to not leave it in a condition that would make it unsafe for our staff, other guests or themselves. Guests should ensure that they and their visitors are familiar with the fire escape routes in the building they are occupying. Fire doors and fire exits must be kept clear of obstructions at all times. On discovering a fire or on hearing the fire alarm, guests should call the fire service by dialling 999 and evacuate the building by the nearest fire escape. Guests should then await further instruction from the Fire Officer in control of the emergency. Do not attempt to re-enter the building until told to do so.

Code of Conduct – Not to use the Property or allow others to use the Property in a way which causes a nuisance, annoyance or damage to neighbouring, adjoining or adjacent property, or to the owners or occupiers of them.  This includes any nuisance by noise. Not to use the property for any illegal, immoral or improper use. Not to use or consume in or about the Property any drugs mentioned in the Misuse of Drugs Act 1971 or any other controlled substance, the use of which may from this time on be prohibited or restricted by statute.

Alteration by You – If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 14 days or less prior to the first date changed. If your stay is reduced in length, please see the section on Price Bands for information on the price you will be charged.

Cancellation by Us – In exceptional circumstances we may find it necessary to cancel Your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Alteration by Us – While every effort is made to adhere to the apartment location, postal number and price stated in a booking, We reserve the right to vary the location and postal number of the apartment at any time until check-in and vary the total price at any time before receiving the final payment from the client. Any variation will be communicated to the client in writing by post or email. On receiving notification, the client has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the client is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the client without any deduction.

Number of Occupants – You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of Us.

Check-in and Check-out – The rules for check-in and check-out are set by Us. All apartments are usually available for occupation after 14:00 on the day of arrival. Keys are made available during working hours (between 9:30 a.m. and 5:00 p.m.). Arrangements can be made for key collection after hours and on Sundays, subject to prior arrangement. All apartments must be vacated by 11:00 on the day of departure and keys must be left in the apartment. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You.

Damage to Apartment – You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed with, and paid to Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

Disability/medical problems – If you or any member of your party has any medical problem or disability which may affect your stay, please tell us at the time of your booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the reservation or, if full details are not given at the time of booking, we reserve the right to cancel when we become aware of these details.

Special requests – If you have any special requests you must advise us at the time of booking. Although we will endeavour to comply with any special requests, we cannot guarantee any request will be met. Failure to meet any special requests will not be a breach of contract on our part. In consideration of other residents, guests should keep noise levels at a minimum during their stay and be conscious of actions which could be considered a nuisance or of annoyance to anyone occupying a neighbouring property. 

Lost Property – Any items left after your checkout will be held for one month and then disposed of accordingly if unclaimed. Food items will be disposed of immediately.

Maintenance & Viewings – We have the right to allow new potential guests to view the properties as long as we give the current guest 24 hours’ notice. Maintenance and other contractors have a right to enter the properties for ongoing maintenance and safety checks. Guests will be notified in all instances. We endeavour to give 24 hrs notice but this cannot be guaranteed or in the case of emergencies may not apply, threat of flooding, fire, electrical shock or gas poisoning are considered emergencies.

Website – Every effort has been made by Us to ensure that the information and images on our website and portal are accurate. Please be advised that information and images are subject to change without notice. All bookings, including those booked on Our website are subject to these terms and conditions. Please ensure you are fully aware and understand the cancellation and no show policies.

Privacy and Data Protection – We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from “cookies”. We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking. By using this website, and supplying us with your information, you consent to use by us your information as described above.

Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions. 

Law – The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.